Customer Service Manager - State Farm Agent Team Member
Full Time in Highland Heights, OH
Responsive recruiter
Benefits
- Health stipend
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
ROLE DESCRIPTION
As a Customer Service Manager - State Farm Agent Team Member with Emily Montone - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
RESPONSIBILITIES
- Oversee the customer service team and daily operations.
- Monitor emails and respond to customer inquiries.
- Conduct policy reviews and complete policy changes.
- Handle escalated customer complaints and issues.
QUALIFICATIONS
- Prior customer service experience preferred
- Leadership and organizational skills.
- Communication and problem-solving abilities.
Compensation $40,000.00 - $50,000.00 per year
Join a community of good neighbors
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Make a difference in your community every day.
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Gain confidence and grow your dream career.
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Earn benefits and rewards that are second to none