State Farm® Insurance Agent Emily Montone

"What a pleasure it has been to have this wonderful team to work with. We have been so happy with their support and knowledge to make our insurance needs of our home and cars seamless. Thank you!"

"Emily Montone & her staff @State Farm Insurance have been taking care of my entire family with homeowner/car/umbrella insurance coverage for several years-- first, for my Mom & Dad, and now, since their respective passings, for me as I've relocated back to my childhood home. They are easy to reach by phone/email, in addition to being awesome with advising on proper coverages/bundling for my home/car so that I receive the BEST coverage at the BEST possible price, as well as assistance with processing claims. I HIGHLY Recommend Emily/her staff to help/assist/advise with all of your insurance needs/questions-- THANK YOU, Emily!"

"THEY WILL STEAL YOUR MONEY!!!!! October 2025, I contacted this location for renters’ insurance. One the first try they had the wrong information on there. I got that fixed only to have the information wrong again. State Farm was trying to charge me an extra $11.00 on top of what I paid because they messed up the change. THEY MESSED UP THE CHANGE PUTTING THE WRONG ADDRESS THE SECOND TIME! AFTER I EXPLAINED THAT TO THE STATE FARM OFFICE THEY TOLD ME I HAVE A REFUND DUE. THEREFORE, THERE ARE 2 REFUNDS NOT ONE. THAT TOOK WEEKS TO FIX. In January I moved; after the debacle I wasn’t going to stay with them. I did not provide my new address to them AS STATE FARM SALES YOUR INFORMATION. I asked for the refund to be applied to the payment method; my credit card. I specifically called the location a few times leaving messages and speaking to them. I specifically told them to apply the refund to my credit card. I did not want to set up an account just to click on a button that said to refund my credit card BECAUSE THEY SALE YOUR INFORMATION. If the location can take my credit card, they should be able to refund it as well. I was told all kinds of things about State Farm procedures which I was not told of them prior to getting service with them. I told Emily that I will file a lawsuit against them for the money owed. She told me that a refund check was sent and I can only be refunded by a check. I sent her an email back saying I will come pick up a check from the office the following morning. I NEVER THREATENED ANYONE OR CURESED ANYONE. I MAY HAVE CURED BECAUSE OF THE SITUATION BUT NOT SOMEONE SPECIFIC. I got an email back from her saying she will call the police if I come to the office. Seriously, this is how State Farm treats former customers that could have become a customer again? Today I called around and was told I was refunded by check and as far as State Farm is concerned, I was refunded. I was NOT; did not receive a check or a refund to my credit card. I was basically told there is nothing I can do. I lost $90.00 or more. They kept my money and refuse to refund me to my credit card. Please stay away, they will change rules on you after you give them your money. CASE IN POINT SEE RESPONSE FROM OWNER. Giving them my new address seems the easiest thing, right? I shouldn’t have to thou NOT WHEN THEY SALE YOUR INFORMATION. That is the point, it’s my right as the customer."

"If you are looking for an insurance agent that actually cares about you personally, who will work to find solutions to your specific insurance needs and be responsive, this is the agent for you. The customer service is outstanding!"

"I went shopping for auto and home insurance. By far Emily and her team are the best. They were very prompt in responding to emails. Knowledge and explained evrything to me. Looked at every option to save me money. I highly recommend them."

"Emily and Lauren at State Farm are always there with a friendly and helpful smile. Always eager to make my life stress free with their understanding and knowledge. I am forever grateful to the two of them."

"I often call the office and they are always available, so friendly and very helpful. Have been with State Farm for home and auto for 50 yrs and have never been disappointed."

"Every time I call my agent at State Farm I immediately get a response. Her and her team are always helpful and very friendly."

"Everyone was really helpful with my dealing with insurance for my home and car. Since I am a recent widow, I never had to deal with this stuff before but they walked me through it gracefully. Thanks for the help dealing with a new experience!"

"I called State Farm concerning my bill. I had a problem with the bill but when I talked to them they made it right. Thank you Lauren for all your help"

"Excellent experience from start to finish! Lauren was outstanding, professional, responsive, and extremely helpful. She made everything easy to understand and handled all my questions with care. I highly recommend this insurance agency and can’t say enough good things about Lauren!"

"super helpful and made sure all my questions were answered!!"

"Every renewal the agency reaches out to discuss my policy to make sure I have the policy that fits my needs. Outstanding and personalized service. I would recommend this agency to everyone!"

"Emily and her team are very friendly and super knowledgeable! I was very pleased with the whole process and I know they'll have my back when I need it!"

"Communicating with State Farm representatives by phone, and online especially, has been very difficult. The latter method should be changed to email to keep the customer in the loop without going through hoops. If it had not been for Lauren Polimene in the office located on Wilson Mills Road, I would have cancelled my coverage with State Farm. When she is not available, no one automatically covers for her and so timely communication gaps grow larger and more frustrating. Fortunately, Lauren Polimene investigates and updates me via e-mail. By doing so, she eliminates the time to decipher the website and the personal time consumed sorting through all the possibilities. SF, close the loop and send copies of what you report online to your clients. The only thing that saves me from disengaging with State Farm is Lauren! She is an asset to your organization!!"

"Great customer service and prices"

"Emily was amazing and helped us with a situation so our policy would not get cancelled because of a screw up at our mortgage company. She is always willing to help or find a way to make something work with us. Definitely recommend her for all our insurance needs. Thank you again"

"Lauren is the best"

"I worked with Mia Cipriano on a claim and change to my policy. She was quick to respond, professional and provided wonderful customer service. Thank you Mia!"

"Emily has always been great over the years helping with our families insurance needs! Whether it’s our home, campers, side by sides or the multiple vehicles we’ve had over the years she’s always taken great care of us! Anytime anyone asks about insurance I am always quick to send them over her offices information."

"Great communication and follow through. Nice to deal with."

"Vikki helped me, she went over and above to communicate and help me find the lowest rate. Highly recommend"

"My agent TK has done excellent work for us. Always responsive and take care of our needs asap."

"She is very good at getting you the right coverage and explaining your policy. State Farm never disappoint."

"This office and all its agents are very responsive, responsible and communicate clearly. They have helped in numerous situations and are highly recommended."